Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {phHere’s the full shipping policy as plain text you can copy and paste:
SHIPPING POLICY Denella Publishing Group / IngramSpark Fulfillment Effective Date: April 2026
OVERVIEW
Denella Publishing Group fulfills all book orders through IngramSpark, a leading global print-on-demand distribution platform. Orders are printed and shipped from the IngramSpark facility closest to your delivery address to reduce transit times and environmental impact.
Our Print Facilities: United States (3 facilities) | United Kingdom (1 facility) | Australia (1 facility)
Orders are automatically routed to the nearest facility based on your shipping address.
PROCESSING TIMES
Because our books are printed on demand, each order is individually produced before it is shipped. Please allow the following production times before your order departs from our print facility:
- Standard books (paperback / hardcover): 3 to 5 business days
- Color interior books: 5 to 7 business days
- Large print or special format editions: 5 to 7 business days
- Bulk / wholesale orders (10+ copies): 7 to 10 business days
Production times are in addition to shipping transit times. Business days exclude weekends and public holidays observed at the printing facility location.
SHIPPING RATES & DELIVERY OPTIONS
Shipping rates are calculated at checkout based on the destination, order weight, and selected shipping method.
Domestic Shipping (United States):
- Standard (ground): 5 to 7 business days after production
- Expedited: 2 to 3 business days after production
- Priority / Express: 1 to 2 business days after production
Free standard shipping may be available on qualifying orders. Promotional offers will be displayed at checkout.
International Shipping:
International orders are printed at the IngramSpark facility closest to the destination country where possible. This significantly reduces shipping costs and transit times for customers in the United Kingdom and Australia.
- United Kingdom: 3 to 7 business days (printed locally when available)
- Australia: 5 to 10 business days (printed locally when available)
- Europe (EU): 7 to 14 business days
- Canada: 5 to 10 business days
- Rest of World: 10 to 21 business days
Please note: International customers are responsible for any customs duties, import taxes, or fees levied by their country. Denella Publishing Group is not responsible for delays caused by customs processing.
ORDER TRACKING
Once your order has been produced and dispatched, you will receive a shipping confirmation email containing your tracking number (where available). Tracking availability depends on the shipping method and destination country.
- Standard ground shipments within the US include tracking via USPS, UPS, or FedEx.
- Expedited and priority shipments include full tracking.
- International tracking may be limited once the package leaves the country of origin.
DAMAGED ITEMS & RETURNS
Damaged or Defective Books
We take quality seriously. If your book arrives damaged, misprinted, or defective, please contact us within 14 days of delivery. We will arrange for a replacement copy at no additional charge.
To report a damaged or defective book, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the damage or defect (including the cover and affected pages)
Email your report to: denellaltd@gmail.com
Returns Policy
Because all of our books are printed on demand specifically for each order, we are generally unable to accept returns for reasons other than damage or defect. We do not accept returns for:
- Change of mind or incorrect order placed by the customer
- Slight color variations between screen display and printed output (normal for print-on-demand)
- Books that have been read, written in, or otherwise used
If you believe you have received the wrong title or an incomplete order, please contact us within 7 days of delivery and we will resolve the issue promptly.
LOST OR DELAYED SHIPMENTS
If your order has not arrived within the estimated delivery window, please take the following steps:
- Check your tracking information for the latest status update.
- Confirm your shipping address was entered correctly at checkout.
- Allow an additional 5 business days before reporting an order as lost, as carrier delays can occur.
If your order is confirmed lost by the carrier, please contact us at denellaltd@gmail.com and we will arrange a replacement shipment at no charge.
CONTACT US
Denella Publishing Group Email: denellaltd@gmail.com
We aim to respond to all inquiries within 2 business days.
This policy is subject to change. The most current version will always be available on our website and upon request.